Return Process:

• You have 10 days from the date of delivery to return items, as long as they meet our return requirements.
• To initiate a return, simply send an email with your order number to info@pistache-nyc.com.
• Items must be in their original, unused condition, with all original packaging included to qualify for a return.
• Customers are responsible for return shipping costs when exchanging items.
• It is the customer’s responsibility to ensure the returned item is insured during transit. We suggest purchasing shipping insurance to cover any loss or damage.
• Once we receive the returned item and confirm it meets our criteria, we’ll process your exchange or refund within 5 business days.
• Please note that the original shipping fees are non-refundable and won’t be included in any credit issued.

Return Eligibility:

To be eligible for a return, items must:

• Be in their original, unworn state.
• Include all original packaging.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please reach out to us at info@pistache-nyc.com with your order details and photos of the item.
• We’ll address the issue as quickly as possible.

Earrings Policy:

• For hygiene reasons, we cannot accept returns or offer refunds on earrings. However, if you change your mind, we are happy to exchange them for a different pair or issue store credit.
• Tarnishing that occurs naturally over time is not considered a fault and will not qualify for a return or exchange.

Site-Wide Sales & Final Sale Items:

• Products bought during site-wide sales or marked as final sale are not eligible for refunds or returns. We recommend double-checking your order before completing your purchase to avoid any issues.

If you need assistance, feel free to contact us at info@pistache-nyc.com

As always, thank you for supporting Pistache!